What is ACD Full Form, Meaning, And Definition

On this page, We are going to learn about the full form of ACD and the meaning of ACD, As well as the meaning, definition, abbreviation, and acronym for ACD in different categories. So you should read this post till the end.

The Full Form of ACD: Automatic Call Distributor

ACD Stands for Automatic Call Distributor. An Automatic Call Distributor (ACD) is a computer telephony integration system that allows a call center to manage incoming phone calls.

It can also automatically answer and route calls to people on the phone list of the call center. Automatic Call Distributors systems are used by businesses to handle incoming calls automatically such as when an agent is not readily available.

  • ACD telephone system is designed to route incoming calls to a number of agents automatically, depending upon the needs of an organization, allowing agents to handle more calls.
  • ACD systems are useful for large businesses where employees work from home or have other commitments during certain hours.
  • Automatic Call Distributors will reduce the time required for people to answer the phone, especially if they are answering only a few calls.
  • Automatic Call Distributors are also useful for businesses that have high call volumes.
  • An Automatic Call Distributor (ACD) is a device that allows a call center to manage incoming phone calls.
  • It can also automatically answer and route calls to people on the phone list of the call center.

What are the types of ACD distribution?

There are different types of ACD distribution these are the following –

  • Linear Call Distribution – Calls are distributed in sequence, each time starting at the beginning.
  • Rotary call distribution or Circular call distribution – Calls are spread in sequence, beginning with the sequence that follows.
  • Uniform Call Distribution – Calls are distributed on a regular basis, beginning with the person who has handled the fewest number of calls.
  • Simultaneous Call Distribution – Calls are addressed at the same time to all available extensions.
  • Weighted Call Distribution – Calls are distributed among customer service representatives according to a customizable weighting, such as contradictory abilities.

What are the uses of ACD?

It is a system used by telephone companies to manage the flow of calls in their networks. Automatic call distribution systems operate by monitoring the traffic in a network, determining which calls can be switched to the most cost-effective or least busy route, and performing the required switching of these calls.

ACD helps reduce unnecessary switching of calls, and can also be used to determine which calls are likely to be profitable and which ones are likely to be unprofitable.

ACD (Automatic Call Distributor) is used to verify callers, make outgoing calls, forward calls to the right caller, record messages, collect user data, and balance phone lines.


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Full Form of ACD