Are you looking for the meaning and full form of AHT? Also, do you want to know the meaning and definition of AHT and what AHT stands for? So, we are going to learn about the abbreviation and acronym of AHT, as well as the AHT meaning and full forms. So you should read this post till the end?
The Full Form of AHT: Average Handle Time
AHT Stands for Average Handle Time. Average handle time (AHT) is a metric used to measure the efficiency of customer service agents. AHT is calculated by taking the average amount of time it takes an agent to handle a customer interaction from start to finish. This metric can be used to assess the productivity of individual agents as well as the customer service team as a whole. If you are a customer service manager, then tracking AHT is a critical part of your job
Advantage of AHT
Average Handle Time is a metric that is used to measure the average amount of time it takes for a customer service representative to handle a customer service interaction. This metric is important because it can help businesses to measure the efficiency of their customer service team and identify areas where improvement is needed.
How to calculate AHT
There are a few different ways to calculate Average Handle Time, but the most common method is –
Total Talk Time + Total Hold Time + Total After-Call Tasks / Divide by The Number of Total Calls. This will give you the average amount of time that it takes to handle an interaction.
Example of average handle time (AHT)
Let’s understand an Example of average handle time (AHT) –
Total Talk Time: 7 days + 12 hours + 42 minutes + 112 seconds = 6,50,632 seconds
Total Hold Time: 2 day, 4 hours + 6 minutes + 74 seconds = 187 634 seconds
Total Wrap Time: 3 days, 6 hours + 8 minutes + 12 seconds = 281 292 seconds
Number of Calls Handled: 4012 calls
Average Handle Time = 650632 + 187634 + 281292 / 4012 = 279.05 Sec.
Now you might have got some ideas about the abbreviation, acronym, full form, and meaning of AHT. But, some of the most commonly used acronyms, abbreviations, full-forms, and the AHT meaning are listed in different categories below the table.
|AHT||Acoustical Hologram Technology|
|AHT||Advanced Heating Technologies|
|AHT||Adventure Hiking Trail|
|AHT||Anchor Handling Tugboats|
Shipping & Sailing
|AHT||Animal Health Trust|
|AHT||Assault heavy transport|
Law & Legal
|AHT||Assistant Head Teacher|
|AHT||Atm Header Translator|
|AHT||Autonomous Haulage System Dump Truck|
|AHT||Average Handle Time|
|AHT||Average Handling Time|
|AHT||Average Holding Time|
AHT meaning and FAQs
We have discussed what AHT stands for, as well as the full form, meaning, and definition of AHT. Now we are going to discuss some frequently asked questions on the internet. So, there are many FAQs on the meaning and the full form of AHT. Let’s explore AHT Meaning and FAQs.
What is the full form of AHT in chat or text terms?
The Full Form of AHT is Average Handle Time in the context of chat or text terms. the Definition of AHT and all possible meanings are given above, You might also like some similar terms related to AHT.
What is the meaning of AHT in Medical?
The meaning of AHT is Animal Health Trust in the terms of Health or Medical. Check out all the meanings of AHT one by one, You might be searching for another term that is similar to AHT. since there may be more than one meaning of AHT.
What does AHT stand for in the call center?
AHT stands for Average Handle Time in the terms of the call center. AHT is also related to some other terms that you might like to know more about. so check out all meanings of AHT in the Above post section.
What does AHT mean in Sports?
AHT means Adventure Hiking Trail In the terms of Sports. Earlier, we explained what does AHT means? you can read Most used AHT Full Form and Meaning. check-out related information in the above section.
What is the acronym of AHT in education?
AHT is an acronym for Assistant Head Teacher. The Definition & Meaning of AHT in Different Categories discussed above.
What is the full name of AHT in BPO?
The full name of AHT is Average Handle Time in the context of BPO. Finally, we also discussed all the important things about, What is that AHT and also related to the full Name of AHT.
What is the definition of AHT?
The definition of AHT represents Average Handle Time. You can also know some Most Using Full-Form and The meaning of AHT in the above section
What is the AHT Meaning in Shipping & Sailing terms?
The AHT meaning is Anchor Handling Tugboats in Shipping & Sailing. It may be more than one Meaning of AHT so check out one by one in the above section.
What is the meaning of AHT in the call center?
The full form of AHT is Average Handle Time in the terms of the call center. It has many other Full Forms there are listed Above.
In this post, we discussed all the important things about what AHT stands for, full form, meaning, and definition. You will not only get all the possible AHT full forms and meanings. but also all popular full forms, acronyms, abbreviations, and their meanings and definitions.